The Department of Veterans Affairs is a partner meant to work hand in hand when Veterans seek care outside the Veteran Administration. However, as commercial insurance carriers moved into the 21st Century, the VA did not keep up. Now, in 2020, the VA is attempting to catch up 40 years in single leap, which has led to significant changes and struggles.
- To understand Optum’s role in the VA authorization process and create workflows to ensure submission of VA claims to the appropriate payer
- Successfully capture reimbursement for services rendered to veterans
- Learn the impact of COVID-19 and how to respond