HFMA Region 11 Free Webinar – How to Address Self-Pay Collections During a Pandemic and Beyond

Event Details

  • August 19, 2020
  • 2:00 pm - 3:00 pm
  • Online Webinar

How to Address Self-Pay Collections During a Pandemic and Beyond

The difficulty of collecting patient balances is an ongoing reality for revenue cycle leaders. With COVID-19 forcing millions of people out of work, self-pay balances are at even greater risk as consumers tighten their purse strings and reprioritize expenses. This presents a dilemma for providers in their local communities: how to ethically pursue patient balances while demonstrating empathy and understanding of the situation? This webinar will examine self-pay collection strategies that provide a transparent and patient-friendly billing experience during the pandemic and beyond. Blog available Here


Presented by: Benjamin Colton, ECG Management Consultants
Benjamin Colton is the leader of ECG’s Revenue Cycle practice and assists health systems across the country in evaluating, optimizing, and improving their revenue cycle to support enhanced financial performance and operational alignment. The focus of Ben’s engagements expands beyond helping clients realize only a one time opportunity, emphasizing instead the establishment of a revenue cycle environment that supports continuous improvement. Recently he helped a $6 billion academic medical center integrate hospital and professional revenue cycle operations into a single structure; he also assisted a $500 million faculty group practice in establishing the vision and plan for centralization of revenue cycle operations.